How to turn retail challenges into long-term wins

 

Featuring Insider Trends' Jack Stratten and Matthias Evelönn from home interior giant Nordic Nest.

Some of the key takeaways:

• Why the luxury sector has outperformed other retail sectors and potential reasons for this
• How to create a special experience for the customer both online and offline
• How Nordic Nest successfully turns customers into returning shoppers and how the entire funnel looks like
• Where company culture affects customer satisfaction and how not to work in silos
• Why transparency is the key to success