How to turn retail challenges into long-term wins
Featuring Insider Trends' Jack Stratten and Matthias Evelönn from home interior giant Nordic Nest.
Some of the key takeaways:
- Why the luxury sector has outperformed other retail sectors and potential reasons for this
- How to create a special experience for the customer both online and offline
- How Nordic Nest successfully turns customers into returning shoppers and how the entire funnel looks like
- Where company culture affects customer satisfaction and how not to work in silos
- Why transparency is the key to success